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Terms and Conditions

Terms and Conditions for AP2 DESIGNS

Effective Date: 05/04/2025

Welcome to AP2 DESIGNS By using our website and making purchases from our store, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website. If you do not agree with these terms, please refrain from using our website and purchasing from our store.

1. General Information

  • Business Name: AP2 DESIGNS
  • Website: ap2designs.co.uk
  • Customer Service Email: admin@ap2designs.co.uk

2. Use of Website

  • By accessing and using our website, you agree to comply with all applicable laws and regulations.
  • You are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.
  • You agree not to use the website for any illegal or unauthorized purposes, including but not limited to violating intellectual property rights, transmitting harmful or disruptive content, or engaging in fraudulent activities.

3. Product Information

  • Product Descriptions: We strive to provide accurate descriptions and images of all products. However, we do not guarantee that the product images, colors, or descriptions are 100% accurate, as differences in monitor settings and lighting can affect the way products appear.
  • Availability: All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

4. Ordering and Payment

  • Order Process: When you place an order, you are making an offer to purchase the items selected at the prices listed. We will confirm receipt of your order via email, but this does not guarantee acceptance.
  • Payment: We accept payment via [Credit Cards, PayPal, or other payment methods you support]. All prices are listed in [Currency], and applicable taxes will be added during checkout.
  • Order Cancellation: We may cancel orders at our discretion, including but not limited to situations where payment is declined, an item is out of stock, or a fraudulent transaction is detected.

5. Shipping and Delivery

  • Shipping Information: Shipping rates and delivery times will be provided during the checkout process. We aim to process and ship orders as quickly as possible, but delivery times may vary depending on the destination.
  • International Shipping: If you are ordering from outside [Your Country], please note that customs duties, taxes, and fees may apply. These additional charges are the responsibility of the buyer.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email so you can track the status of your delivery.
  • Lost or Damaged Goods: If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will assist in resolving the issue by issuing a replacement or a refund, depending on the situation.

6. Refunds and Returns

  • Returns: Please refer to our [Refund Policy] for detailed information on how to return products and obtain a refund or exchange.
  • Refunds: Refunds will be issued in accordance with our Refund Policy. If you are entitled to a refund, it will be processed within 7–10 business days after receiving the returned item.

7. Intellectual Property

  • Copyright and Ownership: All content on our website, including images, artwork, designs, text, and logos, is protected by copyright and is the property of [Your Art Store Name] or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.
  • License to Use Website: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not modify, reproduce, or distribute any part of the website without permission.

8. Privacy Policy

  • By using our website, you agree to our [Privacy Policy], which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

  • No Warranty: We make no representations or warranties regarding the accuracy, completeness, or reliability of any content on our website. Your use of the website is at your own risk.
  • Limitation of Liability: To the fullest extent permitted by law, [Your Art Store Name] will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website, including but not limited to any loss of profits, data, or business interruption.

10. Indemnity

  • You agree to indemnify and hold harmless [Your Art Store Name], its affiliates, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the website, violation of these Terms and Conditions, or violation of any rights of third parties.

11. Modifications to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review these terms periodically.

12. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country or State], without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts located in [Your City, State/Country].

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

AP2 DESIGNS
Email: admin@ap2designs.co.uk

Return and Refund Policy

Refund Policy for AP2 DESIGNS

Effective Date: 05/04/2025

At AP2 DESIGNS we are committed to providing high-quality artwork and a positive shopping experience for all of our customers. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns

  • Artworks: Due to the unique nature of the artwork we sell, we generally do not accept returns unless the item is damaged, defective, or not as described. If you receive a damaged or defective piece of artwork, please contact us within 7 days of receiving your order to initiate a return.
  • Frames and Other Products: If you purchased any frames, prints, or other products that are eligible for return, they must be in unused, undamaged condition. Returns of these items must be requested within 14 days of receiving your order.

2. Refunds

  • Eligibility: To be eligible for a refund, the artwork or product must be returned in its original condition, including any certificates of authenticity, packaging, or tags, if applicable.
  • Damage or Defects: If your artwork arrives damaged or defective, please provide clear photos of the damage or defect within 7 days of receiving your order. We will either issue a refund or send a replacement piece at no additional cost.
  • Non-Damaged or Non-Defective Items: If you are dissatisfied with your purchase for reasons other than damage or defects, we are unable to offer refunds on these items.

3. How to Return an Item

  • Contact Us: Before returning any item, please reach out to our customer service team at [Your Contact Email or Phone Number] to initiate the return process.
  • Return Authorization: Once your return is authorized, we will provide instructions on how to return the item. Please note that you will be responsible for the cost of return shipping unless the item is damaged or defective.
  • Packaging: To ensure the safe return of your artwork, please repackage the item carefully in its original packaging, if possible.

4. Refund Process

  • Once we receive the returned item and inspect it, we will process your refund within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you used a discount or promotion at the time of purchase, the refund will be issued for the amount you paid after applying the discount.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item and place a new order for the item you'd like to purchase.

6. Cancellation of Orders

  • You may cancel your order within 24 hours of purchase if the item has not yet been shipped. To cancel your order, please contact us as soon as possible at [Your Contact Email or Phone Number].
  • Once the artwork has been shipped, we cannot cancel the order, but you may follow our return policy for damaged or defective items.

7. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized artwork, as these are created specifically for you.
  • Digital products (e.g., downloadable prints or files) once they have been accessed or downloaded.
  • Gift cards or promotional vouchers.

8. Contact Information

If you have any questions regarding our refund policy, or if you need assistance with a return or refund request, please contact us at:

AP2 DESIGNS
Email: admin@ap2designs.co.uk

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